Frequently Asked Questions

All products are delivered via email. After your payment is confirmed, you will receive a product key and activation instructions directly to the email address you provided during checkout.

No. We do not ship physical goods. All software licenses are delivered digitally. You will not receive a CD, USB, or printed material.

Most product keys are delivered within a few hours of payment confirmation. In rare cases, delivery may take up to 24 hours due to order verification or system delays.

If you do not receive your product key within the expected timeframe, please contact our support team with your order number and email address. We will verify your order and resend the key if needed.

We accept payments through Stripe, which supports major credit and debit cards. All transactions are processed securely, and we do not store your payment information.

Our prices are set independently and may differ from other sellers or software providers. We aim to offer fair pricing based on current market conditions and product availability.

Due to the nature of digital products, all sales are final once the product key is delivered. Refunds are only considered if the product key is invalid or not received, and the issue is verified by our team.

We do not provide technical help for the software itself. For help with installation, activation, or troubleshooting, customers should contact the software provider directly.

Yes. We are a licensed reseller under brand programs. All product keys are valid and intended for the activation of the software described on our website.

Some software licenses may have geographic restrictions. Customers are responsible for verifying whether the product can be activated in their location before purchase.

If you entered an incorrect email address during checkout, please contact us immediately. We will work with you to verify your order and resend the product key to the correct address.

You can reach our customer service team by email at admin@oakshop.online or by phone at +1 (844) 203-8325. We aim to respond within 1 to 2 business days.

Yes. We follow all applicable laws and data protection standards. Payments are processed securely, and we do not store sensitive personal or financial information.

If you lose access to your product key email, contact our support team with your order number and billing details. We will verify your purchase and resend the product key to your registered email address.

We currently offer individual licenses through our website. If you are interested in purchasing multiple licenses for business use, please contact us directly. We will review your request and provide guidance based on availability.

Some antivirus software may require renewal after a set period. The duration of each license is listed on the product page. We do not manage renewals—customers should visit the software provider’s website for subscription details and renewal options.

License transfer policies depend on the software provider. Some licenses allow activation on multiple devices, while others are limited to one. Please check the product description or consult the software provider’s website for specific terms.