Shopping Policy

Shopping Policy

Effective Date: September 24, 2025

This Shopping Policy outlines the terms and procedures that apply when purchasing digital software products from OAKShop LLC. By using our website and placing an order, you agree to follow the conditions described below.

1. Company Overview

OAKShop LLC is an independent online store that provides access to antivirus and computer security software. All products are delivered digitally. We do not ship physical items. We operate as a licensed reseller under brand programs. We are not affiliated with, owned by, or endorsed by any software brand or manufacturer.

2. Product Listings and Descriptions

We make every effort to provide clear and accurate product descriptions. Each listing includes details about the software, license type, system requirements, and delivery method. Customers are responsible for reviewing this information before placing an order.

Product features, updates, and support are managed by the original software developers. For help with installation, activation, or troubleshooting, customers should contact the software provider directly.

3. Pricing and Availability

All prices are set independently by OAKShop LLC and may differ from those of other sellers. Prices are listed in U.S. dollars unless otherwise stated. We reserve the right to adjust pricing or remove products at any time without prior notice.

Availability may change based on licensing terms and inventory. If a product becomes unavailable after purchase, we will notify the customer and offer a suitable resolution.

4. Order Placement

To place an order, customers must provide accurate billing information and a valid email address. Orders are processed after successful payment. Once the order is confirmed, the product key is delivered via email.

Customers are responsible for ensuring that their email address is correct and accessible. We are not responsible for delays caused by incorrect or inactive email accounts.

5. Payment Process

All payments are processed securely through Stripe. We do not store or access your credit card or banking information. Payment must be completed in full before delivery. Orders may be subject to verification before fulfillment.

6. Delivery Method

All products are delivered digitally. Product keys are sent to the email address provided during checkout. Delivery is typically completed within a few hours of payment confirmation. In rare cases, delivery may take longer due to system delays or verification procedures.

We do not ship physical items. Customers will not receive a CD, USB, or printed license.

7. Order Confirmation and Receipt

After placing an order, customers will receive a confirmation email with order details. Once the product key is delivered, a separate email will include the license and any relevant instructions. Customers should retain these emails for future reference.

8. Customer Support

Our team is available to assist with general inquiries, order status, and delivery issues. We do not provide technical support for the software itself. For product-specific help, customers should contact the software provider directly.

9. Use of Third-Party Brand Assets

All brand names, logos, trademarks, product names, designs, and colors shown on our website belong to their respective owners. These are used strictly for identification and informational purposes. We do not claim ownership or rights over any third-party assets.

10. Refund and Return Policy

Due to the nature of digital products, all sales are final once the product key is delivered. Refunds are only considered if the product key is invalid or not delivered, and the issue is verified by our team. For full details, please refer to our Refund & Return Policy.

11. Compliance and Transparency

We follow all applicable laws and advertising standards in the United States. We operate with transparency, honesty, and respect for consumer rights. We do not make misleading claims or misrepresent product features.

12. Changes to This Policy

We may update this Shopping Policy at any time. Changes will be posted on this page. Continued use of our website after changes are made indicates acceptance of the updated terms. Customers are encouraged to review this page regularly.

13. Contact Information

For questions or assistance with your order, please contact us: