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Refund & Return Policy

Refund & Return Policy

Effective Date: September 24, 2025

This Refund & Return Policy explains the terms under which OAKShop LLC handles requests related to refunds, returns, and product delivery. By purchasing from our website, you agree to the conditions outlined below.

1. Nature of Products

All products sold by OAKShop LLC are digital software licenses. These are delivered electronically via email. No physical items are shipped. Each product key is intended for activation of the software described on the product page. Customers are responsible for reviewing product details and system requirements before completing a purchase.

2. Digital Delivery Terms

Product keys are sent directly to the email address provided during checkout. Delivery is typically completed within a few hours of payment confirmation. In rare cases, delivery may take longer due to system delays or verification procedures. Customers must ensure that their email address is accurate and accessible.

Once a product key has been delivered, the sale is considered complete. Because digital products cannot be returned or deactivated once issued, we do not accept returns or exchanges.

3. Refund Eligibility

Refunds are only considered under the following conditions:

  • The product key was not delivered within a reasonable time frame and the issue was not resolved after contacting our support team.
  • The product key is invalid and cannot be activated, and the issue is verified by our team.
  • The product delivered does not match the description on the product page.

Refunds are not issued for the following reasons:

  • Change of mind after purchase.
  • Incompatibility with your device or operating system.
  • Dissatisfaction with product features or performance.
  • Duplicate purchases made in error.
  • Failure to read product descriptions or system requirements.

4. Requesting a Refund

To request a refund, customers must contact us within 72 hours of receiving the product key. Requests must include:

  • Order number
  • Email address used during checkout
  • Description of the issue

Our team will review the request and respond within 2 business days. If the issue qualifies for a refund, the payment will be returned to the original method used during checkout. Refunds may take up to 7 business days to appear, depending on your bank or payment provider.

5. Product Support and Warranty

OAKShop LLC does not provide technical support or warranty services for the software sold. Product features, updates, and warranty coverage are managed by the original software developers or manufacturers. For help with installation, activation, or troubleshooting, customers must contact the software provider directly. We encourage users to visit the provider’s website for brand-specific support.

6. Use of Third-Party Brand Assets

All brand names, logos, trademarks, product names, designs, and colors shown on our website belong to their respective owners. These are used strictly for identification and informational purposes. We do not claim ownership or rights over any third-party assets.

7. Payment and Verification

All payments are processed securely through Stripe. We do not store or access your credit card information. Orders may be subject to verification before delivery. If a payment is flagged or fails, delivery may be delayed until the issue is resolved.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information during checkout.
  • Reviewing product descriptions and system requirements before purchase.
  • Ensuring their device is compatible with the software.
  • Contacting us promptly if there is an issue with delivery or activation.

9. Limitation of Liability

OAKShop LLC is not liable for any direct or indirect damages resulting from the use or inability to use the software purchased. We are not responsible for software performance, compatibility issues, or any loss of data. Our responsibility is limited to the delivery of valid product keys as described.

10. Policy Updates

We may update this Refund & Return Policy at any time. Changes will be posted on this page. Continued use of our website after changes are made indicates acceptance of the updated terms. Customers are encouraged to review this page regularly.

11. Contact Information

For questions or refund requests, please contact us: